Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible We are renowned for our technical excellence and leading innovations and for making a difference to our clients and society Our workplace embraces diversity and inclusion - it s a place where you can grow belong and thrive Your day at NTT DATA The Senior Associate Collaboration Technical Services TS Systems Integration Specialist is a developing subject matter expert responsible for ensuring that client solution requirements are resolved in line with Service Level Agreements SLAs This role performs configurations actions installations and attends to break fix events and works towards associate to professional level certification whilst at the same time developing business knowledge Key responsibilities Owns larger portions of an installation break fix incidents at a low to medium level of complexity during project lifecycle Takes responsibility for problem resolution and troubleshooting during project lifecycle Escalates complex problems to the relevant third parties Assists with the documentation of standard operating procedures relating to installations and fixes during ops handover Compiles and maintain project administration Time Capture and feedback to stakeholders Conducts elementary presentations within the customer s organization Expected to take leadership from senior resources on relevant technologies according to specialization and best practice Provides support and work alongside with L3 and L4 engineers on deployments and support Responsible for technical support of the Organizations Cisco Unified Collaboration related technologies Provides support and activation of security certificates for the relevant Cisco products as per vendor best practice Performs any other related task as required To thrive in this role you need to have Developing knowledge share coaching and mentoring of L1 engineers on a regular basis Good verbal and written communication skills The ability to work overtime when required Developing knowledge and understanding of dial plan designs and implementation Understanding of Cisco TelePresence video solutions Understanding of Cisco audio and video conferencing solutions Good problem solving and analytic skills to isolate problems Academic qualifications and certifications Bachelor s degree or equivalent in Information Technology or Computing or a related field Valid CCNP Collaboration certification required - Voice certification preferred Required experience Moderate level experience in technical implementation engineering specific to Collaboration technologies Moderate level experience engaging with clients and conducting presentations Moderate level experience with Cisco Unified Communications Manager Cisco Unity Connection Cisco Unified Contact Centre express Cisco Attendant console Cisco IMP Cisco Customer Collaboration Platform and Expressway in enterprise deployments including bulk administration provisioning and management of endpoints and user accounts in large-scale systems Moderate level experience with voice gateways MGCP SIP H 323 SCCP digital PRI E1 analog FXO FXS Moderate level experience with Border Element media resources SRST SRSV Moderate level working experience with Cisco Unified Contact Centre Express including but not limited to UC Manager integration scripting high availability clustering Working experience with CME CUE Moderate level experience with virtualization specifically VMware Cisco UCS B C-Series servers wireshark Moderate level experience with Webex Calling solutions Moderate level experience with voice carrier systems i e - Openserv Neotel Vodacom MTN experience with multi-cluster call manager environments Moderate level ARC and Call Cabinet experience is advantageous Workplace type On-site WorkingAbout NTT DATA NTT DATA is a 30 billion trusted global innovator of business and technology services We serve 75 of the Fortune Global 100 and are committed to helping clients innovate optimize and transform for long-term success We invest over 3 6 billion each year in R D to help organizations and society move confidently and sustainably into the digital future As a Global Top Employer we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies Our services include business and technology consulting data and artificial intelligence industry solutions as well as the development implementation and management of applications infrastructure and connectivity We are also one of the leading providers of digital and AI infrastructure in the world NTT DATA is part of NTT Group and headquartered in Tokyo Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity We are committed to providing an workplace free of unfair discrimination and harassment We do not discriminate based on age race colour gender sexual orientation religion nationality disability pregnancy marital status veteran status or any other protected category Join our growing global team and accelerate your career with us Apply today

📌 Senior Associate Collaboration Technical Services Systems Integration Specialist (Maharashtra)
🏢 NTT Data
📍 Maharashtra