Junior Customer Success Manager Location Remote Job Type Full-Time Salary 1 50 000 - 3 00 000 per annum based on skills and experience Role Overview We are looking for a proactive and client-focused Junior Customer Success Manager to join our growing team In this role you will act as the primary point of contact for key B2B clients ensuring they receive exceptional service timely support and solutions that meet their evolving needs You ll work closely with project managers technical teams and business development to deliver a world-class customer experience Key Responsibilities Serve as the main liaison for key clients maintaining consistent and clear communication Manage and resolve customer inquiries and support issues to ensure high satisfaction Collaborate with Project Managers to ensure timely and successful project delivery Understand client goals and proactively recommend features solutions or services Track customer satisfaction metrics and suggest process improvements to enhance service quality Provide feedback from clients to internal teams to inform product and service enhancements Maintain accurate documentation of customer interactions issues and resolutions Escalate complex or unresolved issues to senior management as necessary Foster strong client relationships to support long-term retention and upsell opportunities What We re Looking For 1 years of experience in Customer Success Client Servicing Account Management Sales or Project Coordination preferably in a tech or software-based environment Strong understanding of B2B customer lifecycle and relationship management Bachelor s degree in Computer Science Business Engineering or a related field Basic understanding of technologies such as PHP Linux MySQL SQL JavaScript Java or jQuery Prior experience with Moodle or other Learning Management Systems LMS is highly preferred Excellent written and verbal communication skills in English Strong organizational and problem-solving skills with a customer-first mindset Ability to work in a collaborative fast-paced and dynamic environment Familiarity with project management and CRM tools is a plus Nice to Have Experience working with international teams or clients Prior experience in an e-learning or EdTech company What We Offer Opportunity to work with a global client base and a U S -based team Regular interaction with business stakeholders and executive leadership High learning curve and a clear path for career advancement Dynamic cooperative and growth-focused work environment How to Apply If you re a proactive client-focused individual looking to grow your career in a rapidly expanding tech company we d love to hear from you Send your resume and if possible include links to any work projects designs etc you have done related to course creation Email hr paradisosolutions com Contact 91 (phone hidden) Website www paradisosolutions com Job Types Full-time Permanent Pay 15 000 00 - 25 000 00 per month Benefits Provident Fund Work from home Schedule Day shift Monday to Friday Work Location Remote