At Trane Technologies TM and through our businesses including Trane and Thermo King we create innovative climate solutions for buildings homes and transportation that challenge what s possible for a sustainable world We re a team that dares to look at the world s challenges and see impactful possibilities We believe in a better future when we uplift others and enable our people to thrive at work and at home We boldly go What s in it for you Be a part of our mission As a world leader in creating comfortable sustainable and efficient environments it s our responsibility to put the planet first For us at Trane Technologies sustainability is not just how we do business-it is our business Do you dare to look at the world s challenges and see impactful possibilities Do you want to contribute to making a better future If the answer is yes we invite you to consider joining us in boldly challenging what s possible for a sustainable world We are excited to offer an opportunity for a talented and driven professional to join our team as a Customer Account Manager Sales Professional Service Contracts In this pivotal role you will support our customers strengthen relationships and grow our Service business 1 Industry Leader in Innovation Work with a global leader in sustainable HVAC solutions known for cutting-edge technology and energy-efficient offerings 2 Career Growth Opportunities Access structured training mentorship and professional development to grow both technically and commercially 3 Diverse Service Portfolio Represent a wide range of HVAC service solutions including Service Agreements Trane Care Services Chiller Renewal and Value-Added offerings 4 Global Exposure with Local Relevance Partner with a company deeply connected to global innovation and equally committed to local customer success 5 Customer-Centric Role Engage closely with customers to understand their operational needs and deliver value-driven service solutions 6 Sustainability-Driven Culture Be part of an organization committed to a better planet through innovation service quality and responsible operations Thrive at work and at home Inclusive Wellbeing Program with resources supporting physical social emotional and financial wellness Learning and development solutions including higher education and certification reimbursement A strong sense of belonging through Employee Resource Groups 8 hours of paid volunteer time annually for nonprofit causes Trane Technologies Helping Hands Fund to support employees facing unexpected financial hardship Where is the work Onsite This position is designated as On-site based in Ahmedabad What will you do In this role you will Act as the customer s primary representative and single point of contact for all customer-specific matters Manage a portfolio of customer accounts and apply structured account management to identify key customers and develop actions to grow these accounts Identify customer needs and collaborate with the Technical Support Team to propose suitable service solutions and options Identify new business opportunities with existing and prospective customers including Service Agreements and Value-Added Services such as Trane Care Service and Chiller Renewal Prepare proposals quotations and commercial terms using standard Trane templates present proposals to customers Build and maintain long-lasting customer relationships by providing continuous support and assistance Investigate and resolve customer complaints by collaborating with internal stakeholders evaluating solutions and recommending outcomes Organize regular Service Reviews with customers and Operations teams to discuss critical jobs and service issues Understand vertical market needs and determine pricing and selling strategies accordingly Provide marketplace insights such as competitor information industry trends and customer expectations Organize customer events and contribute to regular communication and engagement initiatives What you will bring Bachelor s degree in Engineering with at least 5 years of relevant owner-direct sales or service sales experience Knowledge of HVAC Systems Chiller Plants Airside Systems Energy Services and Building Services is an added advantage Ability to read analyze and interpret engineering documents Strong customer responsiveness including handling sensitive inquiries or complaints effectively Strong presentation skills for engagement with customers and internal teams Analytical skills to define problems collect data establish facts and draw valid conclusions Ability to interpret technical instructions in mathematical or diagram form Collaborative mindset with solid interpersonal skills Willingness to continually learn upskill and adopt new service offerings Consultative selling approach-Ability to understand customer goals and recommend impactful solutions Technical and product knowledge-Confidence in HVAC and service solutions with transparent articulation of customer perks Negotiation and closing skills-Skilled in objection handling and building win-win solutions Business development mindset-Proactively identify new opportunities and expand Trane s service footprint Presentation and persuasion skills-Deliver compelling proposals and service solution presentations Resilience and goal orientation-Ability to thrive in a competitive environment and achieve business targets Career Break We encourage applicants who have taken a career break of 12 months or more Our Relaunch Program supports professionals returning to the workforce if you meet the experience criteria Equal Employment Opportunity We offer competitive compensation and comprehensive benefits and programs We are an equal opportunity employer all qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin pregnancy age marital status disability status as a protected veteran or any legally protected status