The Customer Service Executive would be responsible for below activities for B W Category o Performing day to day activities - Loss Tree and Root Cause Analysis of Top losses Stock Outs Delisting of inactive packs new listings etc o Coordinating and Planning for daily dispatches across the factories to DCs o Drive Day 0 DR new launches to deliver business growth through flawless supply chain execution o Liaising with Supply Planning Team Replenishment team DC operations team o Formulating Dashboards on KPIs - Fill Rate In Stock and Inventory DOH monitoring the performance at Weekly and Monthly intervals and taking timely actions to meet the deliverables o Monitoring and controlling business waste for the month and ensure timely liquidation of stocks on time o Responsible for leading demand planning process for B W category o Review historical sales trends demand drivers prepare forecast data develop statistical forecast models and evaluate forecast results o Lead strengthen the S Op process for the category o Follow a collaborative and consensus approach by working with Sales Customer marketing to obtain and ensure that current and accurate information is used for S OP o Closely coordinate and communicate inputs action plans with supply planning on demand changes o Work closely with branch CM team central demand planners to ensure dynamic demand is captured Base location Chennai RO Years of experience 2 years experience preferably in Supply demand planning Education MBA Preferred Other Skills - o Robust in excel analytical skills o Strong communication skills ability to manage senior stakeholders o Strong organizational decision making and presentation skills o Working knowledge of Knowledge of SAP APO o Experienced with other software packages including Powerbi and Microsoft Office

📌 Customer Service Executive (Chennai)
🏢 Unilever
📍 Chennai