The Service Delivery Manager role is responsible for managing steady-state operations for assigned program in Japan China region Roles Responsibilities Manage and coordinate the delivery of transitioning End User Services in a global customer setting Should have working knowledge on the EUC Services Deskside support Desktop Laptop Tablet Mobile Break-Fix support IMACD Depot Services Asset Management etc Working knowledge of Field Support Desktop services and help desk support - scheduling staffing productivity utilization knowledge management service improvements and hiring Responsible for people management selection hiring and resource administration duties for supporting contracted services Manage SOW contractors and vendors with respect to the timely delivery of services Manage service delivery tracking process for issues and open items to ensure successful timely resolution Drive team for technical and process runbook user communication documents for delivery of services qualifications Provide input to ongoing management reports as requested e g Score Card Top 10 Activities and other ad-hoc requests Skills Required 8 years of relevant technical and managerial experience Excellent presentation time management and people management skills High level of initiative and work well in a team environment Job Type Full-time Pay 1 500 000 00 - 1 800 000 00 per year Work Location In person

📌 Service Delivery Manager (Maharashtra)
🏢 Allied Digital Services
📍 Maharashtra