Job Summary Vihaari 24 Business Hotel is seeking an attentive and personable Front Desk Receptionist to join our team As the first point of contact for our guests you will play a key role in ensuring an exceptional guest experience from check-in to check-out Your main responsibilities will include managing reservations providing information about hotel services and responding to guest inquiries Key Responsibilities Greet guests upon arrival and assist with check-in check-out processes efficiently Manage room reservations and handle online and telephone bookings Answer guest questions and provide information about hotel amenities local attractions and transportation Handle guest complaints and resolve issues in a professional courteous manner Coordinate with housekeeping and maintenance to ensure rooms are ready and issues are addressed promptly Maintain accurate records and keep the reception area organized Process payments and handle financial transactions with accuracy Follow safety protocols and ensure guest privacy Qualifications Previous experience in a hotel reception or customer service role is preferred Strong interpersonal and communication skills Proficient in MS Office experience with hotel management software e g Opera Cloudbeds is a plus Ability to work flexible hours including weekends and holidays Excellent organizational skills and attention to detail What We Offer Competitive salary and benefits Opportunities for professional growth within the hospitality industry A friendly and supportive work environment Job Types Full-time Permanent Pay 14 000 00 - 18 000 00 per month Advantages Food provided Provident Fund Experience total work 1 year Preferred Language English Preferred Work Location In person Expected Start Date 28 11 2025