Locations- Noida Ghaziabad East Delhi Key Responsibilities Strategy Planning o Develop and implement collection strategies for unsecured business loan portfolios to maximize recovery and minimize delinquency o Analyze delinquency trends and develop proactive action plans Portfolio Management o Monitor day-to-day collections across early bucket 0-30 DPD mid-bucket 31-90 DPD and hard bucket 180 DPD accounts o Ensure timely follow-up and resolution on delinquent accounts Technology Reporting o Work closely with the tech and data teams to leverage automation dialers and CRM tools o Generate and analyze collection reports MIS and dashboards for management Compliance Risk Mitigation o Ensure all collections activities are in strict compliance with RBI guidelines and company policies o Handle sensitive and high-risk accounts with confidentiality and professionalism o Address customer grievances and resolve disputes in a timely and ethical manner Qualifications Experience Bachelor s degree MBA PGDM in Finance or Operations preferred 4 years of experience in collections in unsecured lending personal loans business loans working capital loans etc Solid knowledge of collection tools techniques and legal procedures Experience in managing teams and external collection agencies Familiarity with NBFC operations and regulatory requirements Key Skills Strong analytical and decision-making skills Excellent communication and negotiation abilities Proficiency in MS Excel MIS tools and collection CRMs Ability to handle pressure and meet recovery targets Knowledge of skip tracing field collections and recovery litigation is a plus Job Type Full-time Pay 25 000 00 - 35 000 00 per month Application Question s Do you have own vehicle for travelling Which DPDs have you worked on Experience unsecured business loan collections 1 year Preferred