About the role Handle Export Air Sea Shipments Duties responsibilities 1 Customer Relationship Management Build and maintain strong relationships with clients addressing their logistics needs effectively Serve as the primary point of contact for key accounts and handle their inquiries and concerns 2 International Shipping Coordination Oversee the coordination of international freight shipments including imports and exports Ensure compliance with international trade regulations customs procedures and documentation requirements 3 Team Leadership Lead and develop a team of customer service representatives and logistics coordinators Set performance goals conduct regular training and provide guidance to ensure efficient operations 4 Problem Resolution Address and resolve any issues related to shipments customs delays and other logistics challenges Act as a liaison between clients and various stakeholders in the supply chain 5 Process Optimization Continuously assess and improve customer service processes to enhance efficiency Implement best practices in international freight forwarding 6 Compliance and Documentation Ensure accurate and timely completion of shipping documentation including bills of lading import export declarations and DSR Stay updated on changes in international trade regulations and compliance requirements 7 Client Communication Provide clients with regular updates on the status of their shipments Communicate any delays disruptions or changes in the shipping process promptly Qualifications and Experience Graduate Knowledge Skills and Abilities Previous experience in import export logistics preferably in a similar role Strong knowledge of import procedures documentation and customs regulations Familiarity with freight forwarding carrier negotiation and logistics management Excellent organizational skills and attention to detail Effective communication and interpersonal skills to liaise with internal and external stakeholders Ability to work under pressure and meet tight deadlines Proficiency in relevant software and systems related to import export operations Job Types Full-time Permanent Pay 45 000 00 - 50 000 00 per month Perks Cell phone reimbursement Health insurance Provident Fund Schedule Day shift Supplemental Pay Commission pay Performance bonus Yearly bonus Experience Logistics 5 years Preferred Language English Preferred Work Location In person

📌 Export Customer Service Manager Male (New Delhi)
🏢 Recognized
📍 New Delhi