We are looking for a highly motivated and skilled Customer Service Team Lead to manage our remote customer support team In this role you will be responsible for ensuring our team provides exceptional service while maintaining a positive and productive work workplace This is a remote position and you will need to have your own laptop a reliable internet connection and a quality headset Responsibilities Lead and Mentor Guide train and motivate a team of remote customer service representatives Performance Management Monitor team performance provide regular feedback and conduct one-on-one meetings Problem-Solving Act as a point of escalation for complex customer issues ensuring timely and effective resolutions Quality Assurance Monitor customer interactions calls emails chats to ensure quality standards are met Process Improvement Identify opportunities to improve customer service processes and workflows Qualifications Proven experience in a customer service leadership role Exceptional leadership and team-building skills Strong communication and interpersonal skills Ability to work independently and manage a remote team effectively Excellent problem-solving abilities and a calm professional demeanor Must have your own laptop a stable internet connection and a quality headset Job Types Full-time Permanent Pay 20 000 00 - 30 000 00 per month Application Deadline 18 08 2025

📌 Customer Service Team Lead (Karnataka)
🏢 First Flight Courier ME
📍 Karnataka