Who You will work with Cisco seeks a Technical Consulting Engineer with expertise on Cisco s products and solutions to join Cisco s CX High Touch Expert Care team CX is a team of outstanding technical guides whose 1 focus is to deliver an outstanding customer experience We help address the toughest business challenges with network-centric solutions that accelerate customer and partner success and dedication Our success is validated through outstanding financial results growing customer happiness metrics industry recognition and employee happiness scores What You will Do - responsibilities You will be working closely with extended regional teams to deliver Business critical services to high value customers In this role you will be resolving issues with Cisco products and will gain insight on the detailed functionality of Cisco products and customers with all distributed elements of the service chain The ideal candidate demonstrates a proficiency and appetite to resolve customer issues and for learning new technologies evidenced by the ability to expand upon core technical knowledge on Cisco products and technologies Provide phone email consultation to independently debug complex product problems reported by Cisco customer Acts as a technical point of contact for engineers in team Provide technical support to customers for Cisco technologies products and or solutions Typically be responsible for resolving moderately and complex technical problems depending on the customers need You will simulate technical problems in lab environment You will share knowledge with other people in writing technical documents and enlarge the knowledge database You will provide internal and or external technical presentations cross-training You will raise some specific problems to the responsible Business Units for product enhancement You will demonstrate a competence and appetite for learning new technologies evidenced by the ability to expand upon core knowledge Ready to work in 247 Rotation Shift Including Night Shift Who you are - skills Bachelors or Master s degree or equivalent experience in a technical field such as Computer Science Computer Networking Information Technology Electrical Electronics Engineering or a similar field 8 - 10 years of validated experience in technical consulting design deployment and troubleshooting Possess technical certifications like CCNA CCNP CCIE desired Routing Switching Service Provider Maintaining and troubleshooting Cisco IP and Optical Routers ASR9912 ASR9910 ASR9903 Cisco 8K Experience in Networking Protocols and Service Configurations Detailed knowledge of OSPF IS-IS BGP LISP VxLAN IPv6 MPLS LDP MPLS TE RSVP VPWS VPLS L3VPN TE-Tunnel Segment Routing Knowledge on Switching Technologies like STP RSTP RSVP-TE VTP VSS vPC vDC MSTP LACP VLAN VXLAN EVPN LISP Possess creative problem-solving and excellent troubleshooting debugging skills Easily simplifies communicates and educates customers about sophisticated data and processes We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process to perform crucial job functions and to receive other benefits and privileges of employment Please contact us to request accommodation Why Cisco WeAreCisco We are all unique but collectively we bring our talents to work as a team to develop innovative technology and power a more inclusive digital future for everyone How do we do it Well for starters - with people like you Nearly every internet connection around the world touches Cisco We re the Internet s optimists Our technology makes sure the data traveling at light speed across connections does so securely yet it s not what we make but what we make happen which marks us out We re helping those who work in the health service to connect with patients and each other schools colleges and universities to teach in even the most challenging of times We re helping businesses of all shapes and sizes to connect with their employees and customers in new ways providing people with access to the digital skills they need and connecting the most remote parts of the world - whether through 5G or otherwise We tackle whatever challenges come our way We have each other s backs we recognize our accomplishments and we grow together We celebrate and support one another - from big and small things in life to big career moments And giving back is in our DNA we get 10 days off each year to do just that We know that powering an inclusive future starts with us Because without diversity and a dedication to equality there is no moving forward Our 30 Inclusive Communities that bring people together around commonalities or passions are leading the way Together we re committed to learning listening caring for our communities whilst supporting the most vulnerable with a collective effort to make this world a better place either with technology or through our actions So you have colorful hair Don t care Tattoos Show off your ink Like polka dots That s cool Pop culture geek Many of us are Passion for technology and world changing Be you with us WeAreCisco Message to applicants applying to work in the U S and or Canada When available the salary range posted for this position reflects the projected hiring range for new hire full-time salaries in U S and or Canada locations not including equity or benefits For non-sales roles the hiring ranges reflect base salary only employees are also eligible to receive annual bonuses Hiring ranges for sales positions include base and incentive compensation target Individual pay is determined by the candidate s hiring location and additional factors including but not limited to skillset experience and relevant education certifications or training Applicants may not be eligible for the full salary range based on their U S or Canada hiring location The recruiter can share more details about compensation for the role in your location during the hiring process U S employees have access to quality medical dental and vision insurance a 401 k plan with a Cisco matching contribution short and long-term disability coverage basic life insurance and numerous wellbeing offerings Employees receive up to twelve paid holidays per calendar year which includes one floating holiday for non-exempt employees plus a day off for their birthday Non-Exempt recent hires accrue up to 16 days of vacation time off each year at a rate of 4 92 hours per pay period Exempt new hires participate in Cisco s flexible Vacation Time Off policy which does not place a defined limit on how much vacation time eligible employees may use but is subject to availability and some business limitations All new hires are eligible for Sick Time Off subject to Cisco s Sick Time Off Policy and will have eighty 80 hours of sick time off provided on their hire date and on January 1st of each year thereafter Up to 80 hours of unused sick time will be carried forward from one calendar year to the next such that the maximum number of sick time hours an employee may have available is 160 hours Employees in Illinois have a unique time off program designed specifically with local requirements in mind All employees also have access to paid time away to deal with critical or emergency issues We offer additional paid time to volunteer and give back to the community Employees on sales plans earn performance-based incentive pay on top of their base salary which is split between quota and non-quota components For quota-based incentive pay Cisco typically pays as follows 75 of incentive target for each 1 of revenue attainment up to 50 of quota 1 5 of incentive target for each 1 of attainment between 50 and 75 1 of incentive target for each 1 of attainment between 75 and 100 and once performance exceeds 100 attainment incentive rates are at or above 1 for each 1 of attainment with no cap on incentive compensation For non-quota-based sales performance elements such as strategic sales objectives Cisco may pay up to 125 of target Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid