Job Summary We are seeking a dedicated and personable Customer Service Representative to join our team In this role you will be the first point of contact for customers helping them with inquiries resolving complaints and ensuring a smooth and positive customer experience Your goal is to provide top-notch service that strengthens customer satisfaction and loyalty Key Responsibilities Handle incoming calls emails chats and other communication channels Resolve customer complaints with patience and professionalism Process orders forms applications and requests Maintain detailed and accurate records of customer interactions Provide product or service information and troubleshoot issues Collaborate with other departments to ensure customer satisfaction Follow communication procedures guidelines and policies Escalate complex queries to the appropriate departments as needed Qualifications High school diploma or equivalent a college degree is a plus Proven customer support experience or experience in a client-facing role Strong communication and interpersonal skills Ability to stay calm under pressure and handle difficult situations Proficient in using CRM systems Microsoft Office and other support tools Robust problem-solving skills and attention to detail Job Type Full-time Pay 10 000 00 - 15 000 00 per month Language English Preferred Hindi Preferred Work Location In person

📌 Customer Service Representative (New Delhi)
🏢 Digitek
📍 New Delhi