Attending the patients guiding the patients doing registrations coordinate with the relevant department and ensure the smooth flow of work.

Job Responsibilities:

Patient Relation

- Receive patient and patient attendants in a pleasing manner
- Answer Telephone calls.
- Talk at reasonable sound levels. (Do not shout or talk loudly)
- Answering all queries by patients/attendants politely.
- Listen the patient/attendant carefully
- Guide the patients in right way.
- Taking complete details while doing the New Registrations like Permanent address phone numbers fax numbers etc.,
- Co-ordinate with the OPD secretaries to fix up appointments with the Doctors.
- Guide the patient to get the investigations done properly i.e.to the Laboratory Radiology Cardiology and Endoscopy department etc.,
- Coordinate with the Consultants
- Co-ordinate with the Admission Counter and keep the update information from time to time.
- Co-ordinate with the OT secretary for the information regarding status of the surgeries posted that day
- Maintain interpersonal relations within the departments and other departments
- Maintain Good relations with the patients
- Incase of Emergency send the patient to Casualty/ICUs then inform the concerned people do the formalities.




- Maintain all relevant records i.e.log book appointment diaries Visiting Doctors register etc. properly.
- Maintain confidentiality about patients.
- Counsel the patients/attendants whenever it is necessary.
- Communicate to your HOD from time to time.
- Escorting VIP Patients.
- Coordinate with GM-Operations regarding any administrative related problems
- Preparing MIS report and submit to the GM-Operations
- Coordinate with service department for any Maintenance work Housekeeping work and FB work

Administrative

- Possess information related to Hospital procedures/protocol
- Preparing duty roasters for the department
- Managing Leaves and permissions
- Report all the incidence to the in charge
- Attend meetings and self-development programs.
- Attends related meetings and gives input on new methods of improving out patient services.
- Provide training to the staff
- Maintains discipline dress code and punctuality among the staff.

Candidate Requirements:

- Pleasing Personality with a good communication skills in Kannada, Tamil, Telugu Hindi and English.
- Telephone etiquettes
- Valuable presentation skills,
- Leadership qualities
- Ability to solve problems and manage people ability to handle multiple task at a given time
- Computer friendly

📌 Junior Executive (Howrah)
🏢 Narayana Health (NH)
📍 Howrah