Role & responsibilities

Act as the point of contact and coordinator between sales, supply chain, category, and operations teams to ensure smooth execution of all customer transactions.

- Drive daily operational excellence track, monitor, and follow up on open issues, customer escalations, and execution bottlenecks.
- Ensure a high-quality customer experience by resolving escalations swiftly and aligning internal teams on service delivery expectations.
- Take ownership of KPI dashboards, ensuring accurate and timely tracking of all key sales and operational metrics.
- Perform deep dives into key topline metrics to identify performance gaps and initiate corrective actions.
- Handle incoming customer queries, follow up proactively, and close issues over phone calls when necessary.
- Collaborate cross-functionally to improve processes and align teams toward customer goals.

Preferred candidate profile

- Experience in the HORECA segment or a startup/fast-paced workplace.
- Basic knowledge of CRM tools or ticketing systems.
- Bachelor's degree in business, operations, or a related field.

📌 Global Command Centre Executive Horeca (Bengaluru)
🏢 VBeyond
📍 Bengaluru