- Follow up with customers for pending or overdue payments
- Make outbound collection calls and send reminder emails/SMS
- Maintain daily records of collections and follow-up status
- Negotiate and convince customers for timely payment
- Resolve payment-related queries or disputes
- Coordinate with internal teams for billing or account issues
- Update collection status in CRM or collection management tools
- Achieve monthly and weekly collection targets
- Escalate high-risk or non-cooperative cases to the manager
- Ensure compliance with company policies and regulatory guidelines