AMS – Application Managed Support – L2

Roles and Responsibility

- Functional Consultation and User training.
- Handle Level 2 tickets (Incident, Problem, Change and Request) depending on the issue reported
- Coordinate with other teams/vendors during implementation, deployments, upgrades etc.
- Functional troubleshooting

Key Technical Skills

- Data Correction using SQL scripts
- Extracting reports using SQL
- Ability to write queries, joins and subqueries
- Preferably PostgreSQL, Experience in Oracle DB is also fine
- Handle Priority 1 issues (Major Incident Management)
- Act as point of contact for all issues impacting the Service (to customer/vendors/other teams)
- Process Adherence and Continuous Improvements.

Required skills:-

- Good Communication skills (spoken and written)
- Excellent understanding of Service Operations
- Logical and process oriented mindset
- ITIL Knowledge
- Ability to adapt and learn quickly
- Excellent coordination and stakeholder management skills
- Experience using BMC remedy
- Positive to have (but not a must):-
- Knowledge on Project Management
- Basic knowledge of data warehousing, business intelligence, ETL concepts
- Java Scripting

📌 AMS – Application Managed Support – (Bengaluru)
🏢 Conneqt Business Solutions
📍 Bengaluru