Job Description

About Latinum

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Latinum is hiring for a leading global technology consulting and business process services organization, partnering with Fortune 500 enterprises to deliver digital transformation, operational excellence, and industry-leading business process services. With a solid global footprint, the organization is expanding its Utilities Operations practice and is seeking an experienced Delivery Leader to drive delivery excellence, operational transformation, governance, and client success across large-scale global Utilities operations.

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Delivery Leader – Utilities (AGM / AVP)

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We are seeking an experienced Delivery Leader to lead large-scale Utilities operations across multiple geographies. The ideal candidate will drive delivery excellence, financial performance, regulatory compliance, transformation initiatives, and strategic client relationships while building high-performing teams.

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Location: Noida, Uttar Pradesh, India

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Experience: 18+ Years

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CTC: ₹40–50 LPA

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Employment Type: Full time

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Workplace Type: In office

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Key Responsibilities

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Lead end-to-end Utilities operations across Transmission, Distribution, and Retail.
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Own delivery KPIs & SLAs including AHT, ASA, FCR, Quality, Accuracy, CSAT,



and NPS.
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Ensure regulatory compliance and operational governance across geographies.
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Drive transformation through Automation, AI, Analytics, digital self-service, intelligent routing, and workforce optimization.
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Manage delivery financials, budgeting, productivity, and P&L.;
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Support solutioning, pricing, operating model design, and business growth initiatives.
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Build leadership capability and foster a high-performance culture.
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Mitigate operational, regulatory, and compliance risks proactively.
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Requirements

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Bachelor's or Master's degree in Business or a related discipline.
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18+ years of exclusive BPO experience with 15+ years in Contact Center leadership within Utilities or Healthcare.
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Strong expertise in Utilities operations, SLA governance, stakeholder management, and large-scale delivery.
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Experience leading transitions, transformations, and global client engagements.
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Exposure to Analytics, Automation, AI-enabled workflows, and core operational systems.
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Lean Six Sigma Green Belt or Black Belt certification preferred.
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Interested candidates can share their resume at &

📌 Delivery Leader Utilities Uttar Pradesh
🏢 Latinum Hr Solutions
📍 Uttar Pradesh