Job Purpose: Manage and support local IT services in

India and support local and remote staff, along with back-end
system administration, in line with UK IT Department Policies and

Processes Key Measurable Objectives: Objectives 1. Complete 97% of

IT support tickets within 3 days. 2. Ensure all IT equipment is
maintained according to current IT maintenance and replacement
schedules. 3. Ensure system availability of 99.9% minimum Primary

Responsibilities: 1. Provide end user IT support to all Indian

staff. 2. Ensure all Oliver IT Cyber Security standards are
maintained. 3. Procure and maintain IT equipment, software and
services suitable for the IT demands in India. 4. Provide back-end
system administration on cloud and on-prem services. 5. Provide
Syteline ERP Support, development and customisation Secondary

Responsibilities: 1. Provide end-user training on Windows, MS

Office and other common software systems. 2. Support the local
usage of Syteline ERP,



including implementation of current processes.
Assist UK IT dept in local implementations of system wide

upgrades. 4. Suggest enhancements to software and hardware systems.

Behavioural Skills: 1. Ability to work remotely from other Oliver

IT staff. 2. Ability to prioritise workloads, often under pressure.
Methodical approach to solving IT issues. 4. Willingness to

learn current technology and systems, and confidence to make

suggestions for improvements. Qualifications Skills Tech Expertise: Graduate in IT related discipline. Robust Hardware, Windows Desktop

and Microsoft applications support skills. Confident dealing with
IT suppliers, on both a commercial and technical level. Knowledge
of M365, Windows Server, SQL Server and virtualisation

technologies. Strong Syteline ERP skills.

📌 Regional It Manager Coimbatore
🏢 Oliver Valves
📍 Coimbatore