Job Description

Executive - Customer Service (B2B Jewellery)

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Location: Mumbai

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Industry: Diamond-Studded Jewellery Manufacturing

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Experience: 2–4 Years

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Role Overview

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We are looking for a Customer Service Executive to manage order processing and sales coordination for domestic B2B jewellery customers. The role involves ERP-based order management, coordination with internal teams, invoicing, dispatch tracking, and timely customer communication.

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Key Responsibilities

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Process and update customer orders accurately in the ERP system.
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Verify SKU, quantity, pricing, metal purity, diamond specifications, delivery dates, and customer requirements.
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Track orders from receipt to production, invoicing, dispatch, and delivery.
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Coordinate with Sales, Merchandising, Production, PPC, QC, Finance, Packing, and Logistics teams.
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Share order status, dispatch details, and delivery updates with customers.
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Prepare and verify invoices, delivery challans, packing lists, and shipment documents.
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Maintain customer-wise order trackers and pending-order reports.
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Highlight delays, discrepancies, and customer concerns for timely resolution.
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Prepare daily and weekly MIS reports on orders, invoicing, and dispatches.
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Candidate Requirements

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Graduate with 2–4 years of experience in customer service, sales coordination, order management, or commercial operations.
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Experience in a domestic jewellery manufacturing company is mandatory.
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Working knowledge of ERP systems is mandatory.
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Experience in SAP will be preferred.
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Understanding of jewellery SKUs, metal purity, diamond specifications, certification, invoicing, and dispatch processes.
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Good knowledge of MS Excel and MIS reporting.
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Solid communication, coordination, follow-up, and problem-solving skills.
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High attention to detail and ability to work in a quick-paced, multi-stakeholder workplace.
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Key Skills

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B2B Customer Service, Jewellery Manufacturing, Domestic Jewellery Market, Sales Coordination, Order Management, Order Processing, ERP, SAP, Customer Coordination, Invoicing, Dispatch Coordination, Logistics Coordination, MIS Reporting, Jewellery Operations, Order-to-Cash, MS Excel

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