Job Description

We are looking for a dynamic and experienced Team Leader to manage our BPO team in Mohali specializing in domestic e-commerce processes. The ideal candidate will have a solid background in BPO operations, team management, KPI monitoring

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Key Responsibilities:

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Lead and motivate the BPO team handling domestic e-commerce operations.

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Monitor and achieve KPI targets related to quality, productivity, and customer satisfaction.

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Ensure adherence to process guidelines and company policies.

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Conduct regular team meetings, training sessions, and performance reviews.

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Manage escalations and ensure timely resolution of issues.

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Coordinate with other departments to streamline operations.

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Maintain high levels of team engagement and motivation.

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Support in process improvements and implementation of best practices.

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Oversee travel coordination and related customer inquiries as part of the process.

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Required Skills & Experience:

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Proven experience as a Team Leader in BP

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Strong understanding of KPI metrics and performance management.

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Excellent leadership, communication, and interpersonal skills.

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Ability to handle escalations and complex customer issues.

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Prior experience with travel-related processes is a plus.

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Proficiency in MS Office and BPO tools.

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Ability to work in a rapid-paced, target-driven workplace.

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Mandatory:

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Minimum 5 years of work experience Should have worked in contact center background
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Minimum 2 years’ experience as a Team leader preferred
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Graduation Mandatory
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Location: Mohali

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CTC 4.2LPA

📌 Team Lead Punjab (India)
🏢 TP
📍 India