Role Level: We need Managers who oversee operations and to whom Support Engineers report.

Proven experience managing production support operations is mandatory.

· Operational Excellence: Lead daily Run operations to ensure high availability and production stability.

Manage the end-to-end application lifecycle and incident response, preferably for Data/Analytics platforms (e.g., Tableau).

· Stakeholder Liaison: Serve as the SPOC for leadership on all operational matters.

Translate complex technical issues into transparent business impact and manage expectations across technical teams and business units during critical events.

· Strategic Communication: Deliver concise, high-impact updates on platform health and service delivery.

Orchestrate weekly, bi-weekly,



and monthly status reviews with key stakeholders to drive alignment.

· JIRA & Data Insights: Drive transparency by governing JIRA workflows and generating advanced reporting to track SLAs, ticket trends, and team velocity.

· Service Design (ITIL): Implement and mature ITIL-based frameworks (Incident, Change, and Problem Management) to ensure scalable, repeatable service delivery; ITIL certification is highly preferred.

· Landscape: Candidates must have experience in the IT Application landscape, ideally managing Data/Analytics platforms.

Required Skill Profession

Operations Specialties Managers

📌 Bau Manager Mumbai (India)
🏢 Unison Group
📍 India