We are looking for IT specialists with experience in ATM/CRM technologies and techno-functional operations to support deployment, monitoring, and operational activities for self-service banking machines.The role involves ensuring smooth functioning of ATM/CRM machines, monitoring performance metrics, and preparing operational reports.
Key Responsibilities:
Support ATM/CRM deployment and rollout activities across locations.
Handle day-to-day operational monitoring of ATM/CRM machines.
Monitor ATM uptime, downtime, and performance metrics.
Provide L1 techno-functional support and coordinate with internal technical teams for issue resolution.
Track incidents and escalate issues to relevant teams when required.
Prepare daily, weekly, and monthly MIS reports related to ATM/CRM performance.
Maintain documentation and reports related to ATM operational performance and service availability.
Coordinate with field engineers, vendors, and internal teams for deployment and troubleshooting.