Role & responsibilities

- Flexibility to work in the US shift is essential
- Message intake & dispersal.
- Providing support through voice, chat, or calls.
- Scheduling & appointment setting.
- Order intake.
- Opening trouble tickets.
- Email response.
- Monitoring system alerts.
- Immediate notification of emergent issues and more.

• After Hours Emergency Call Handling.

- Complaints and Escalation Handling.

Qualifications & Skills:

• Looking for someone having 0.6 months to 4 years of relevant experience.

• International Customer Service experience is preferred. • A welcoming voice with an upbeat tone.

• Typing speed must be over 25 WPM. A test will be administered.

• Excellent customer service and computer literacy skills.

• Excellent command of grammar and spelling must be adept at paying attention to detail.

• Flexible, a team player with exceptional verbal and communication expertise.

• Computer skills in a Windows based environment.

• Must be available to work a weekend day (Sat or Sun each week).

• Training will last approximately one week. On your second week, you will move to your recent set schedule.

• Good attendance & schedule adherence following.

📌 Customer Support Representative (Pune)
🏢 Enhancor Services
📍 Pune