Role & Responsibilities:

We are seeking a dynamic and customer-focused individual to join our international voice process team. As a part of this team, you will be responsible for delivering exceptional service to our global clientele through voice-based interactions. The role involves handling inquiries, providing support, and ensuring a positive customer experience across diverse regions.

- Handling customer inquiries and concerns.
- Providing accurate information and resolving issues.
- Maintaining accurate records of customer interactions.
- Documenting relevant information for efficient issue resolution.
- Acquiring and maintaining knowledge of products and services.
- Meeting service level agreements and ensuring timely responses.
- Working in shifts to accommodate different time zones.
- Collaborating with cross-functional teams to address customer issues.

Preferred candidate profile

Candidate should be excellent in communication skills, Good to have customer handling skills, Graduates & Undergraduates can also apply, should be adaptable to work from office and night shifts

📌 Walk-in || Customer Service Representative (Hyderabad)
🏢 Tech Mahindra
📍 Hyderabad