Skill required: Case Management - Employee Data Process Design
Designation: HR Service Delivery Associate
Qualifications:Any Graduation
Years of Experience:1 to 3 years
What would you do? Data entry in HR1S and managing service request via Oracle Helpdesk.
- Update HR1S systems, which include, but not limited to internal and client-based applications with HR transactions
- Double-check all work before submission to ensure accuracy
- Extract, Analyse and Deliver the output report to ensure data has been processed accurately
- Must have clear understanding of the existing matrices in the process, how they are measured. e.g. SLA, KPI
- Complete tasks within the assigned time frame (SLA) to ensure timely delivery
- Communicate with the requestor via Helpdesk to receive accurate information to proceed with the service request
- Reviews all input to ensure data is compliant with standard operation procedure practices
- Escalate issues and seek advice when faced with complex issues/problems
- Stick to established processes and guidelines like Localisation documents to ensure consistent, accurate results, leverage tools, checklists, or templates provided to ensure work is done correctly
- Propose process improvements to enhance efficiency, accuracy, and controls contributing We Innovate Initiatives
- Effective communication and teamwork abilities
- Attention to detail and the ability to manage BAU
- Act on feedback provided by supervisors or SMEs to improve your accuracy and efficiency moving forward
- Complete Accenture and Client??s mandatory training but not limited to TQ, DQ, Ethics and Compliance, CTD and ensuring full adherence to developmental trainings
- Ensuring accurate complete and timely reporting of data in Accenture and client tools as per requirements (ADRT, GPH, SQF, DMS, T&E;, etc.)
- Actively participate in people engagement/team building
- Collaborate with client Local People Partner (HRBP) for process clarification, updates or assistance
- Proactively identify and mitigate process risks using prior HR experience.



Escalate unmitigated risks to supervisors
- Practice Root Cause Analysis on issues and recommend corrective and preventive actions to mitigate future occurrences.
- Participate in Knowledge Transfer sessions to gain a solid understanding of processes and client-specific initiatives, Business Transformation and developing expertise in key areas like Subject Matter Expert (SME)
What are we looking for? Hand-on Knowledge of HRMS (SAP, Workday, Oracle) is required
- - 1-3 years of experience in Human Resource Operations (HRO) with prior knowledge of HR processing
- Hands on experience of managing work through workflow tool like Oracle
- Should be proficient with MS Office Tools like Excel, Word, Outlook and Webmail
- Must have excellent command over verbal and written English
- Expertise in ensuring data privacy, security, and compliance with legal and client-specific data protection standards
- Maintain the highest level of confidentiality by strictly adhering to client data protection policies and legal standards, ensuring all sensitive information is securely handled.
- Prioritizing tasks and managing time efficiently to handle multiple data-related responsibilities.
- Continuously seeking ways to enhance data management processes for greater efficiency and effectiveness.
- Adjusting to recent tools, technologies, and processes in a dynamic work environment.
- Showcase technical proficiency by staying updated with the latest data management technologies and applying them to improve data workflows
Roles and Responsibilities:
- In this role you are required to solve routine problems, largely through precedent and referral to general guidelines
- Your expected interactions are within your own team and direct supervisor
- You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments
- The decisions that you make would impact your own work
- You will be an individual contributor as a part of a team, with a predetermined, focused scope of work
- Please note that this role may require you to work in rotational shifts
Qualification Any Graduation

📌 HR Service Delivery Associate (Bengaluru)
🏢 Accenture
📍 Bengaluru