J ob Title: Project Manager

Job Purpose: We are seeking a highly seasoned andversatile Senior Technical Program Manager to lead our portfolio of AI ProductDevelopment, Data AI Professional Services, and Managed Services. This is a unique,high-impact hybrid role sitting at the intersection of Product, Services, andOperations. You will be responsible for driving the Agile developmentof our internal AI products, ensuring the successful waterfall/hybrid deliveryof client Data AI projects, and overseeing the operational health of our24/7 Managed Services practice. You will also be the architect and owner of ourenterprise project management tooling, ensuring automated reporting and seamlessworkflows across all disciplines.

Qualification: Bachelors degree in Computer Science, Information Technology, Engineering

Certification:

- Project Management: PMP (Project ManagementProfessional)
- Agile/Scrum: CSM (Certified ScrumMaster) AND PSPO (Qualified ScrumProduct Owner)
- Service Delivery: ITIL v4 Foundation

Experience: 10 Years

Responsibilities:

AI Product Development (Agile)

- Lead the end-to-end lifecycle of multiple AI products,from ideation through to launch and iteration.
- Facilitate Agile/Scrum ceremonies (Sprint Planning,Daily Standups, Retrospectives)for cross-functional teams of Data Scientists, ML Engineers, and SoftwareDevelopers.
- Manage and prioritize the product backlog, translatingproduct vision into actionable user stories and epics.
- Navigate the unique uncertainties of AI development(e.g., model training timelines, data readiness) and adapt sprint goalsaccordingly.

Data AIProfessional Services Delivery (Waterfall/Hybrid)





- Manage a portfolio of client-facing Data and AIimplementation projects.
- Define project scope, deliverables, milestones, andresource allocation in collaboration with the sales and solutions architectureteams.
- Build and maintain client-facing project plans, timelines, and Ganttcharts.
- Act as the primary point of contact for client projectcommunications, managing expectations and mitigating risks.

ManagedServices Operations (ITSM/ITIL)

- Oversee the 24/7 Managed Services practice, ensuringadherence to SLAs for Incident, Problem, and Change (IPC) management.
- Monitor operational health using the ITSM platformsqueues and dashboards.
- Drive continuous improvement in operational workflows,reducing Mean Time to Resolution (MTTR) and minimizing P1 incidents.

Tooling,Reporting Automation (Enterprise PM ITSM Suite)

- Act as the primary administrator and architect for ourenterprise project management ecosystem (Agile PM tool, ITSM platform, andcollaborative documentation platform).
- Design and maintain workspace structures that cleanly separate Product,PS, and Managed Services workflows.
- Build automated, real-time reporting dashboards usingintegrated documentation and project management tools to replace manual statusupdates.
- Generate automatedweekly and monthly Service Review reports for Managed Services clients,



pullingdata directly from the ITSM platforms incident and change records

Mandatory:

- 10+ years of progressive experience in Technical Project/Program Management, with demonstrated leadership managing complex, multi-disciplinary portfolios.
- Domain Expertise: Proven experience managing Data and/or AI/ML projects. You understand the difference between traditional software development and data/machine learning lifecycles.
- Methodology Flexibility: Deep expertise in both Agile (Scrum/Kanban) for product development AND traditional Waterfall/Hybrid for client project delivery.
- ITSM Experience: Extensive understanding of ITIL frameworks, specifically Incident, Problem, and Change management in a managed services or SaaS environment.
- Tool Mastery: Advanced proficiency in enterprise Agile PM and ITSM toolsets (e.g., Jira, Azure DevOps, ServiceNow, Asana, or equivalent platforms).Experience building automated workflows, advanced reporting queries, and dynamic documentation integrations.
- Communication: Exceptional written and verbal communication skills, with the ability to translate complex technical/AI concepts into business terms for clients and executives.
- Experience working with Cloud Professional Services delivery models.
- Familiarity with MLOps concepts and data engineering pipelines.
- Experience setting up PMOs or scaling project management practices from the ground up.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Project Manager (Mumbai)
🏢 Intertec Systems
📍 Mumbai