- Establish and implement project quality plans and strategies to achieve project goals.
- Initiate and set up new projects, ensuring alignment with customer requirements.
- Engage with customers to understand their processes and ensure project compliance.
- Facilitate process harmonization discussions with customers.
- Analyze project performance and communicate improvements to internal management and customers.
- Tailor processes for projects and provide support to delivery team members in Project Management, Incident Management, Service Management, and Configuration Management.
- Conduct project assessments and audits, analyzing performance at the project, account, and business unit levels.
- Facilitate the development and implementation of process improvement plans.
- Support organizational and business unit-level process initiatives.
- Contribute to the enhancement of Quality Management Systems (QMS) and Service Management Systems (SMS) by applying lessons learned and best practices from projects.
- Conduct training sessions on process orientation, project management, estimation, and related topics.
- Manage Business Unit level dashboards and Management Information Systems (MIS).
Preferred candidate profile
- Proven experience in ISO 20000 and ISO 9001.
- Experience in CMMI (Capability Maturity Model Integration) service is preferred.
- Robust knowledge of Service Management systems, ITIL Framework, ISO 9001, and ISO 20000.
- Experience in conducting process audits.
- Proficient in MS Word, Excel, and PowerPoint.