Job description

Job Description: Please find the detailed job description attached for your reference.

NOTE:

1.Candidates not completed Graduation or drop outs also can apply(2023, 2024, 2025) .

2. Candidates completed only PUC (10+2) can apply.

3. Candidates with backlogs can apply.

CANDIDATES WITH EXCELLENT COMMUNICATION IS REQUIRED

Detailed JD

Overall, Purpose of Job

1.Provide high quality Tier 2 Customer Support service to Customers with complete focus on 100% issue resolution and 100% customer satisfaction.

2.Adhere to Client defined as well as internally defined processes and procedures while handling Inbound calls emails & chats

3.Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams

4.Strive and achieve SLA target and business outcome indicators defined by the client

Job Responsibilities / Authorities

1.Receive inbound Calls/Emails/Chats and ensure that cases and interactions are logged correctly in the required tool

2.Provide recruitment support to candidates (fresh applicants, rehire) as per defined processes

3.Walk customers/ Provide navigational support on self-service portal

4.Ensure security verifications are carried out per company policies and procedures and is lines with the GDPR guidelines

5.Place outbound calls to customers when required in line with Client / Company guidelines

6.Work productively whilst maintaining exceptional call/data quality standards in line with targets

7.Contribute to the team through open and regular communication with peers / supervisors

8.Adhere to all company or departmental policies and procedures (personnel and operational)





9.Keep the process repositories like DTPs, Knowledgebase, SharePoint updated with the current process

10.Maintain regular and punctual attendance in line with company policies and procedures

11.Minimize customer complaints and escalations by providing exceptional service and call control

Knowledge & Skill Requirement

- Ability to demonstrate an productive use of customer service technologies to complete a customer transaction using Ticket Tracking System (Service Now preferred), ERP systems, Microsoft Office Suite, and Internet Explorer

Good technical aptitude with an ability to learn quickly

Excellent verbal and written communication skills Experience Profile

Personal Attributes

- Able to work on a flexible basis as determined by the business needs
- Ability to work under pressure

Team worker

Positive Attitude

Quick Learner

Punctual and Disciplined

Good Communication skills

Customer Focused

Results driven

High standards of Integrity

Attention to detail

Mode of Work(WFH or WFO) - WFO

Locations: Bangalore, Pune, Mumbai

Shift Timing Shift will be in any of US time zones(2 way cab facility provided). Candidates should be open to work in rotating work week (Mon-Fri, Tue-Sat, Wed-Sun)

Key Details Discussed:

Position Title: Customer Services - Customer Service Representative

Salary: INR-3,36,000/ Yearly

Notice Period: 0 - 15 days or Immediate joiners

Contact Information: If you have any further questions or need additional information, please feel free to contact me directly.

Saranya S (call and whatsapp) - (phone hidden)

Drop your resume - [email protected]

📌 Customer Support Representative(International Voice Process - Fresher) (Bengaluru)
🏢 Trigent Software
📍 Bengaluru