- Handle international calls from customers, resolving their queries and concerns in a timely and professional manner.
- Provide exceptional customer service by addressing customer needs, building relationships, and ensuring high levels of customer satisfaction.
- Manage multiple tasks simultaneously while maintaining accuracy and efficiency during call handling operations.
- Identify opportunities to upsell/cross-sell relevant products or services based on customer requirements.
Job Requirements :
- 1-10 years of experience in BPO/Call Centre environment with expertise in international voice process.
- Excellent communication skills for effective customer interaction over phone calls.
- Ability to work in a fast-paced workplace with multiple priorities and deadlines.
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📌 Banking Advisor (Bengaluru)
🏢 Ignites Human Capital
📍 Bengaluru
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