Roles & Responsibilities

- Handle customer queries through phone, email, WhatsApp, and other communication channels.
- Understand customer issues and provide appropriate solutions.
- Coordinate with technical and operations teams for issue resolution.
- Follow up on pending customer requests and ensure timely closure.
- Maintain accurate records of customer interactions and complaints.
- Assist customers with product/application-related queries.
- Escalate critical issues to the concerned team or reporting manager.
- Follow up with customers to ensure satisfaction after issue resolution.
- Maintain professional communication with customers at all times.
- Prepare and update daily/weekly support reports.

Required Skills

- Good verbal and written communication skills.
- Customer-friendly and problem-solving attitude.




- Basic knowledge of MS Excel / Google Sheets.
- Ability to handle multiple customer requests.
- Positive follow-up and coordination skills.
- Willingness to work in a team environment.
- Tamil and English communication is preferred.
- Hindi communication will be an added advantage.

Preferred Candidate

- Freshers can apply.
- Candidates with experience in Customer Support, BPO, Telecalling, SaaS, or Technical Support are preferred.
- Candidates from the Transportation / Travel / Technology industry will have an added advantage.

Salary

14,000 to 22,000 per month, based on experience and skills.

📌 Customer Support Executive (Tambaram)
🏢 EzeeInfo Cloud Solutions
📍 Tambaram