Roles and Responsibilities
- Handle customer queries via chat, voice calls, emails, and outbound calling with a focus on resolving issues promptly.
- Provide excellent customer service by listening actively, empathizing with customers' concerns, and offering solutions efficiently.
- Maintain accurate records of all interactions with customers using CRM software or other tools.
- Collaborate with internal teams to resolve complex customer complaints and improve overall customer satisfaction.
- Meet performance targets set by the organization for quality metrics such as first call resolution rate (FCR), average handling time (AHT), etc.
Regards,
Tanmoy Mohish
(phone hidden)
📌 Customer Care Executive (Kolkata)
🏢 TP
📍 Kolkata