About RateGain

RateGain Travel Technologies Limited is a global provider of AI-powered SaaS solutions for travel and hospitality that works with 16,000+ customers and 700+ partners in 100+ countries helping them accelerate revenue generation through acquisition, retention, and wallet share expansion.

RateGain today is one of the worlds largest processors of electronic transactions, price points, and travel intent data helping revenue management, distribution and marketing teams across hotels, airlines, meta-search companies, package providers, car rentals, travel management companies, cruises and ferries drive better outcomes for their business.

Founded in 2004 and headquartered in India, today RateGain works with 26 of the Top 33 Hotel Chains, 25 of the Top 30 Online Travel Agents, 4 of the Top 5 Airlines, and all the top car rentals, including 25 Global Fortune 500 companies in unlocking new revenue every day.

About the Role

We are looking for a customer-focused and detail-oriented Associate Consultant Customer Experience to deliver high-quality support to global clients. The role requires strong expertise in handling technical and non-technical queries, ensuring timely resolution, and maintaining excellent customer satisfaction standards.

The ideal candidate will have experience in client management, strong communication skills, and the ability to thrive in a fast-paced, 24/7 support environment.

Key Responsibilities

- Provide first-contact resolution for customer queries related to assigned products (technical non-technical).
- Deliver professional voice and chat support to global customers.
- Accurately document all customer interactions in internal systems.
- Ensure timely follow-ups and callbacks within agreed SLAs.
- Demonstrate strong ownership and accountability in resolving customer issues.
- Maintain high standards of customer communication, etiquette, and professionalism .




- Assess the business impact of issues and prioritize accordingly.
- Troubleshoot and resolve undocumented or complex issues using advanced problem-solving skills.
- Provide regular status updates to customers and internal teams.
- Escalate unresolved issues to the next level of support as per defined processes.
- Contribute to Knowledge Base creation and continuous improvement initiatives.
- Actively participate in learning and development programs to enhance product and domain knowledge.

Education Experience

- Bachelors degree or equivalent qualification required
- 4 6 years of relevant experience in customer support/client management roles
- Experience working in a global support environment is preferred

Skills Competencies

- Excellent written and verbal communication skills (English mandatory)
- Robust problem-solving and analytical abilities
- Ability to handle high-pressure situations and meet SLAs
- Customer-first mindset with strong relationship management skills
- Familiarity with ticketing tools and support workflows
- Basic SQL knowledge is an added advantage

Attributes

- Strong sense of ownership and accountability
- High level of professionalism and customer empathy
- Ability to work independently and collaboratively
- Willingness to work in a 24/7 shift environment
- Continuous learning mindset and adaptability

Equal Opportunity Employer:

We are proud to be an equal chance employer and are committed to creating a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Associate Consultant - Customer Experience (Noida)
🏢 RateGain
📍 Noida