The Role

In this profile, you will be critical in ensuring the smooth operation of our customers IT infrastructure. You'll be the mastermind behind maintaining and optimizing their systems, ensuring they're always running at peak performance. You will interact with the Account team and Customer, understanding Japanese work culture will be an added advantage.

Responsibilities

- Provide L2/L3 support for enterprise LAN, WAN, and network security infrastructure.
- Handle network incidents, service requests, problem management, and RCAs within defined SLAs.
- Actively participate in major incident bridge calls and provide structured updates.
- Work closely with SNOC (Security Network Operations Centre) and escalate to OEMs where required.

Zero Trust & Security Operations Support

- Support environments aligned with Zero Trust architecture.
- Secure access control.
- Identity-based network policies.
- Continuous monitoring and threat visibility.




- Perform operational support for security and network integration points under the Zero Trust model.
- Assist in enforcing least privilege access, secure connectivity, and policy compliance.
- Candidate is not expected to design Zero Trust but must understand how Zero Trust works operationally and how network components integrate with it.

Networking & Security Tools

- Enterprise firewalls (e.g. Palo Alto, Fortinet, Cisco Firepower)
- Secure access / perimeter solutions (e.g. Prisma Access or similar)
- VPN technologies (site to site, remote access)

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Technical Support Professional (Noida)
🏢 Kyndryl
📍 Noida