Job Summary

The Manager, Community Engagement will lead the community engagement workstream for the Safe Water Project in New Delhi, reporting to the Senior Manager, Community Engagement.

The role is responsible for driving community awareness, adoption, and sustained use of safe water interventions across all program states through strong strategy design, stakeholder coordination, and high-quality field execution in close coordination with Implementation support agencies. This includes providing strategic leadership across SBC and IEC initiatives-contributing to message development, strengthening IEC materials based on community insights, and enabling continuous message refinement through structured feedback mechanisms.

The Manager will support the Senior Manager, Community Engagement, to design and implement National community engagement strategies aligned with program goals, working closely with the National Office, state-level vendors, field teams, and government stakeholders. The role also supports the Senior Manager in the evolution of the overall community engagement strategy by ensuring field learnings and community feedback inform program design and sustainability.

Responsibilities

Community Engagement Strategy and Management (50%)

- Co-Lead the national-level community engagement workstream, driving awareness, adoption, and sustained use of safe water practices across program states
- Support Senior Manager in planning and execution of quality community activities in all the programme states
- Design and implement national-level community mobilization strategies aligned with program objectives, timelines, and targets, supported by clear frameworks, SOPs, and guidelines to ensure consistent, high-quality execution.
- Coordinate with the communications team and National Office to develop and deploy culturally relevant IEC materials and campaigns for diverse audiences.
- Engage community leaders, government officials, water service committees, and partner organizations to strengthen reach, alignment, and uptake of program messaging.
- Monitor community engagement outcomes using field data and community feedback; adapt strategies to improve effectiveness and responsiveness to local contexts.
- Document learnings, challenges, and recommendations to inform program design, planning, and continuous improvement.
- Contribute to national-level planning, annual work plans, budgets, and cross-state learning initiatives.

Capacity Building and Training Delivery ( 20%)





- Provide strategic oversight of water treatment training and sensitization programs, ensuring alignment with government priorities, community engagement objectives, and program standards.
- Support the design and delivery of capacity-building initiatives by developing training modules, facilitator guides, agendas, and presentations for program staff & ISA teams to strengthen community engagement competencies
- Work closely with the C.E team in designing and implementing capacity building plans; review and validate training curricula, modules, and materials for quality and relevance.
- Oversee Training of Trainers (ToT), including VM training validation, to ensure effective cascading of skills across field teams and partners.
- Monitor ISA and programme staff broaden capacity building initiatives through assessments, feedback, and outcome reports, and drive timely delivery through effective planning and through training calendar.

Field Team Coordination and Oversight ( 10 %)

- Lead and coordinate with field teams distributed under the CE workstream in alignment with the Senior Community Engagement Manager.
- Conduct regular field visits to intervention locations to assess quality of community engagement and capacity building implementation and provide on-site program and technical support.
- Continually assess potential challenges in community engagement activities, proactively engaging with the community and team at points of friction to mitigate those challenges.
- Review field-level data and reports on community engagement and training activities; provide actionable feedback to improve performance.
- Ensure field teams have the resources, materials, and support needed to execute activities effectively.
- Provide technical guidance to state teams to oversee partnerships and coordination with faith-based organizations, Community level institutions, and influential leaders at the national and state levels to promote advocacy, strengthen community ownership, and accelerate the adoption of key program messages.

Stakeholder Engagement and Government Coordination (10%)





- Represent the organization in engagements with Jal Jeevan Mission officials, National and state government departments, NGO partners, and other key stakeholders on community engagement and capacity building.
- Align community engagement and capacity building activities with government priorities and programs through regular coordination at National and state levels.
- Build and maintain strong relationships with government officials, community leaders, vendors/ISAs, and partner organizations to ensure smooth implementation and service delivery.
- Support preparation of reports, recommendations, and presentations for government stakeholders, and represent the workstreams in internal and external forums.

Team Development and Reporting (10%)

- Manage and develop team members through regular coaching, performance management, career planning, and support for recruitment and broader HR needs.
- Keep project leadership informed through regular reporting on progress, challenges, forecasts, and strategic recommendations for community engagement and capacity building.

Essential

- Masters degree in Social Work, Rural Development, Mass Communication, Public Health, Education, or related field preferred
- Bachelors degree with significant relevant experience will also be considered
- Strong communication skills in English and Hindi, Knowledge of local languages will be an added advantage
- Minimum 6-8 years of strong experience in community engagement, capacity building training, or community mobilization, preferably in public health programmes
- Prior experience of leading any public health community engagement programme at state and National level will be an added advantage.
- Willingness to travel 20-30% of the time across project field locations
- Strong understanding of community mobilization, social and behavior change communication (SBCC) strategies, and community participatory approaches.
- Ability to drive social action through Rapid Rural Appraisal, working via the assigned team
- Analyze community engagement data and translate insights into actionable strategies
- Proficiency in MS Office and Google Suite; familiarity with data management and reporting tools
- Robust experience in

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Manager, Community Engagement ( EAII Advisors ) (New Delhi)
🏢 Evidence Action
📍 New Delhi