Role & responsibilities

Objective/ Role Overview:-

Looking for a hands-on Fun Caf Operations & Experience Executive to drive seamless caf operations, team capability, and consistent customer experience across locations.

The role will primarily focus on operations excellence and team management, while also contributing insights to menu performance, pricing, and business improvements.

Key Responsibilities

1. Caf Operations

- Ensure smooth day-to-day caf operations with consistency in food, service, and overall ambience
- Drive adherence to defined operational standards and processes across stores
- Track and review daily performance metrics such as sales, footfall, conversion, and average bill value (ABV)
- Monitor store-level sales trends and identify gaps/opportunities to improve performance
- Drive on-ground actions to improve daily sales through upselling, combos, and team focus
- Conduct regular store visits and operational audits to ensure compliance
- Identify operational gaps and drive continuous process improvements

2. SOP Management & Staff Training

- Develop, implement, and monitor Standard Operating Procedures (SOPs) for kitchen and service
- Train teams on SOPs, hygiene practices, and customer service standards
- Build accountability within teams for quality, consistency, and operational discipline
- Ensure sustained adherence to processes through regular follow-ups and on-ground coaching

3. Quality Control & Customer experience

- Ensure consistency in taste, presentation, and portion sizes across locations




- Conduct regular quality checks and take corrective actions where required
- Drive a consistent and engaging customer experience across cafs
- Monitor customer feedback and implement on-ground improvements
- Work with teams to improve customer satisfaction and repeat visits

Supporting Responsibilities (Contribution-Based)

1. Menu & Business Insights

- Share structured insights from stores to improve menu performance and product mix.
- Identify high-performing and low-performing items and recommend actions.

2. Pricing Inputs & Commercial Awareness

- Provide inputs to pricing decisions based on store-level insights and competitor benchmarking
- Support implementation of offers, combos, and upselling initiatives at store level

3. Compliance & Audit Support

- Maintain necessary operational and compliance documentation
- Support audits and inspections, ensuring readiness at store level
- Drive awareness of basic compliance standards among teams

Preferred candidate profile

4 - 6 years in F&B; / cafe / restaurant operations

- Strong expertise in operations management, SOP execution, and team handling
- Exposure to customer experience management and store audits
- Basic understanding of menu performance, pricing, and cost awareness
- High ownership mindset with robust on-ground execution capability

Key Competencies

- Operations excellence
- Attention to detail
- Problem-solving
- Customer-centric approach
- Commercial acumen
- Handle customer feedback and resolve issues

📌 Cafe Operations Senior Executive (New Delhi)
🏢 Landmark Leisure
📍 New Delhi