1. Strong analytical, communication, and presentation skills; accurate written documentation
2. Experience auditing ticket quality, call/chat/email interactions, and KB/article effectiveness
3. Ability to identify/diagnose issues, categorize/record deviations, and advise on corrective actions
4. Problem-solving with coaching mindset; collaborate with Lead for upskilling and productivity
5. Time management; multi-tasking; work with minimum supervision and quick learning skills
6. Interpersonal and negotiation skills for calibration and stakeholder consensus Technical and system expertise (networking, active directory, DNS)
7. Problem-solving and troubleshooting abilities
8. Time management
9. Teamwork and collaboration
10. Identify and diagnose issues and problems
11. Categorize and record reported queries and provide solutions
TCS has been a great pioneer in feeding the fire of Young Techies like you. We are a global leader in the technology arena and there's nothing that can stop us from growing together.
📌 Service Desk QA (Chennai)
🏢 Tata Consultancy Services
📍 Chennai
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.