- This role is responsible for end-to-end management of clients since the time they start interacting with Smartworks.
- Presales:
- Understanding the client requirements along with our internal stakeholders like Design, Sales and Partnerships.
- Making sure that the requirements are documented and signed off by clients.
- Internal delivery timelines tracking and continuously interacting with the clients managing the expectations.
- Post Sales:
- Upsell and cross sell of services to the clients from the array of services that SW has to provide. Continuously working with the Partnerships team to get more
- services which could benefit the clients while being in SW
- Working with internal stakeholders ensuring the smooth operations of the clients.
- Act as Customer voice in the organization and vice versa and be the customer champion for all service expectations exceed customers expectations through the
- customer lifecycle increase.
- Provide support to customers or training on products to help customers plan and understand the best ways to utilize company products basis needs and business
- plans.
- Handle escalations and special requests of customers related to aspects like performance quality and improvements. Ability to follow up and ensure that the
- committed SLA for resolution is met.
- Renewals and retention of the client.
- Skills & Qualification Required:
- BA / BS or equivalent in Business, Marketing, Hospitality or other related degrees.
- 3-6 years of experience in a client facing Sales and Account Management role.
- Thrive in a fast-paced environment while maintaining excellent attention to detail
- Strong communication, organization, and project management skills
- 3+ years of people management experience is a must; experience managing teams of 5+ people preferred ensure that the committed SLA for resolution is met. o Renewals and retention of the client. Skills & Qualification Required - BA / BS or equivalent in Business, Marketing, Hospitality or other related degrees.
- 3-6 years of experience in a client facing Sales and Account Management role. • Thrive in a fast-paced environment while maintaining excellent attention to detail Solid communication, organization, and project management skills 3+ years of people management experience is a must; experience managing teams of 5+ people preferred