- Handle inbound and outbound customer calls.
- Resolve customer queries professionally and efficiently.
- Provide accurate information about products and services.
- Maintain customer records and update CRM/system.
- Escalate unresolved issues to the concerned team.
- Ensure high customer satisfaction and meet quality standards.
Eligibility
- Any Graduate (Freshers & Experienced).
- Hindi communication is mandatory.
- Valuable communication skills in English.
- Basic computer knowledge.
- Customer-focused attitude with good problem-solving skills.
- Willing to work in rotational shifts (if applicable).
Key Skills
- Fluent Hindi (Mandatory)
- English Communication
- Customer Service
- Voice Process
- MS Office / Basic Computer Skills
- CRM Knowledge (Preferred)
- Problem Solving
- Active Listening
📌 Customer Support Executive (Chennai)
🏢 SummitWorks Technologies
📍 Chennai
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