- Level 2 support for Microsoft 365 services, SharePoint Online, Teams, OneDrive, and Microsoft Copilot.
- Troubleshoot and resolve M365 and Copilot-related incidents, service requests, and escalations from L1 support teams.
- Support Microsoft Copilot for Microsoft 365 deployment, configuration, adoption, and user enablement activities through multi environments.
- Assist in administration of Power Platform, Power Automate, and Copilot Studio integrations.
- AI-driven productivity solutions, integrations, and automation use cases using Microsoft Copilot technologies.
- Ensure adherence to SLAs, operational procedures, security standards, and governance policies.
Mandatory Skills Required
- Microsoft Copilot for Microsoft 365
- Power Automate & Copilot Studio
- Incident, Problem, Change Management & RCA
- Troubleshooting & Customer Support
Experience
- 35 years of experience in Microsoft 365 Copilot and Copilot Studio administration and support.
- Hands-on experience with Microsoft Copilot, Power Platform, or AI-enabled Microsoft solutions preferred.
Nice to Have
- Azure Fundamentals
- PowerShell Scripting
- AI/Generative, AI Concepts and Governance