Ensure timely review of fraud trend analysis and recommend actions aligned with trends and false positives. Oversee investigations to ensure disputed cases are fully documented and fraud prevention rules are optimized for efficiency.
Key Responsibilities
Fraud Prevention
Analyze frauds from transaction monitoring and customer reports; Identify and list fraudulent entities in real-time systems to prevent fraud; Proactively detect compromised accounts and initiate preventive actions; Coordinate with teams to configure SMS templates and ensure structured reporting.
System & Rule Governance
Stage and track rule recommendations with BSG/UAM teams; Review rule performance, false positives, and implement necessary changes; Deploy rules and queues within timelines and monitor alert tracking; Analyze team productivity and publish metrics to senior management.
People Management
Handle team support, communication, and leadership development; Ensure team training and skill enhancement.
Tactical initiatives to ensure that
Review rules based on customer spend patterns to improve alert efficiency; Upload accounts to real-time systems for fraud prevention; Ensure adherence to processes and timely reporting of fraud trends.
Review of the investigation
Ensure investigation reports document all disputed case details; Track team performance on cross-sell activities and highlight improvements.