Job Title

Officer - Fraud Detection & Authorisation

Business Unit

Risk Control Unit

Reporting To

Team Leader - Fraud Detection & Authorisation

Job Function and Role Type

Risk Control Unit, Individual Contributor

Version No

2.0

Job Purpose

Track high-value misuse cases and ensure timely fraud actioning. Manage temporary blocks and hotlist cards in fraud cases to prevent customer inconvenience.

Key Responsibilities

Fraud Detection

Track pending alerts hourly.

Report high-value disputes to stakeholders.

Ensure timely action on declines via PRM system.

Hotlist cards upon customer disputes.

System Management

Monitor system downtimes and ensure staffing.

Track logs for fraud detection activities.

Report abnormalities in monitoring systems.





People Management

Manage shift schedules for support staff.

Handle unscheduled leaves to avoid alert delays.

Prevent overburdening staff during shifts.

Education:

Graduate or Postgraduate.

Certifications:

None specified.

Key Competencies

Valuable communication, interpersonal skills, teamwork, analytical skills, adaptability.

Major Stakeholders

Regional RIC team, customers, branch banking team, operations, product team, AFU, BSG & IT.

Required Skills
Refer to the Job Description

📌 Officer-Fraud Detections & Authorization (Chennai)
🏢 HDFC Bank
📍 Chennai