- Develop and implement effective customer care strategies to enhance customer satisfaction and loyalty.

- Manage and supervise a team of customer care professionals to achieve high levels of performance and productivity.

- Analyze customer feedback and resolve complex customer complaints in a timely and professional manner.

- Collaborate with cross-functional teams to identify areas for improvement and implement process enhancements.

- Monitor and report on key performance indicators such as customer satisfaction ratings and resolution rates.

- Provide training and coaching to team members to improve their skills and knowledge.

Job Requirements

- Proven experience in customer care management or a related field.

- Excellent communication, problem-solving, and leadership skills.





- Ability to work in a fast-paced setting and adapt to changing priorities.

- Strong analytical and decision-making skills with attention to detail.

- Experience with customer relationship management software and data analysis tools.

- Ability to motivate and inspire a team to achieve high performance goals.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Customer Care Manager - US Payroll (Chennai)
🏢 Toast
📍 Chennai