- Manage and supervise a team of customer care professionals to achieve high levels of customer satisfaction.

- Develop and implement effective customer care strategies to improve customer experience.

- Handle complex customer complaints and issues professionally and courteously.

- Collaborate with other departments to resolve customer issues and enhance overall customer experience.

- Analyze customer feedback and suggest improvements to processes and procedures.

- Ensure compliance with company policies and procedures in all customer interactions.

Job Requirements

- Proven experience in customer care management or a related field.

- Excellent communication, leadership, and problem-solving skills.





- Ability to work in a quick-paced environment and manage multiple tasks simultaneously.

- Strong analytical and decision-making skills with attention to detail.

- Experience with customer relationship management software and tools.

- Ability to motivate and train a team to achieve high performance standards.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Customer Care Manager II - US Payroll (Chennai)
🏢 Toast
📍 Chennai