Key Responsibilities:

- Provide L1 support through phone, email, Teams, and ticketing systems.
- Troubleshoot and resolve issues related to Windows, Microsoft 365, Outlook, Teams, printers, and end-user devices.
- Handle password resets, account unlocks, and basic Active Directory administration.
- Log, track, and update incidents and service requests within SLA timelines.
- Support asset allocation, replacement, inventory tracking, and e-waste documentation.
- Coordinate onboarding and offboarding activities for employees.
- Escalate unresolved issues to L2/L3 teams and follow through until closure.
- Maintain accurate documentation and user communication. Required Skills:
- Windows 10/11
- Microsoft 365 (Outlook, Teams, OneDrive)
- Active Directory (Basic)
- Basic Network Troubleshooting
- Manage Engine/ ServiceNow/Jira/Fresh service (Preferred)
- Solid communication and customer service skills Business Need: To strengthen Service Desk operations, improve end-user support experience, ensure timely resolution of IT incidents and requests, and support growing business requirements while maintaining SLA and compliance standards.

📌 Walk-in || GSDSupport Executive (Hyderabad)
🏢 Latinem
📍 Hyderabad