- Handle customer queries through calls, chats, and emails for the Blinkit process.
- Ensure customer satisfaction by resolving issues efficiently and professionally.
- Manage order-related concerns like delivery delays, refunds, and replacements.
- Maintain accurate call logs and case updates while adhering to quality and productivity standards.
- Collaborate with internal teams to ensure smooth communication and issue resolution.
Eligibility Criteria:
- Excellent communication skills in English & Hindi (spoken and written).
- Education: Undergraduate / Graduate (any stream).
- Experience: Freshers and experienced candidates can apply.
- Must have a laptop/desktop with minimum 8GB RAM and Windows 10.
- Wi-Fi connection is mandatory.
- Comfortable with 24/7 rotational shifts (9 working hours including 8 productive hours + 1 hour break).
- 6 days working, 1 rotational week off.
- On-the-job training provided (certification required post-training).