Skill required: Commercial Banking Operations - Core Banking

Designation: Delivery Lead Senior Manager

Qualifications:Any Graduation

Years of Experience:16 to 25 years

Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Songall powered by the worlds largest network of Advanced Technology and
What would you do Manage Operations from process measurement standpoint

What are we looking for Requirements Experience

14 - 18 of experience in a reputed company.

Understanding of an outsourced processing setting in the Financial Services sector.

Experience with Commercial Credit Operations BPO services or Strong understanding of Banking domain. Commercial Lending Operations / Loan Operations is required.

Should be in a client facing role and can demonstrate with examples how effectively he has managed clients escalations

Should have experience of presenting the capability to prospects clients and work closely with sales team for new opportunities.

Continuous Process Improvement/Lean Processing experience to ensure correct mindset when performing operational activity.

Optional: Team leadership and management experience with an experience of handling larger teams for multiple locations

Should have had managers of multifunctional teams reporting to him/her in the past and ideally worked in an operations environment.

Would have worked for a multinational organization where s/he would have worked with colleagues internationally, would have travelled and worked internationally

Exposure/knowledge of driving automation and innovation in Banking Operations is preferred.

Global experience desirable

Qualities Required:

Self-driven, results-oriented with a positive outlook,



and a clear focus on high quality and business profit.

A natural forward planner who critically assesses own performance.

Mature, credible, and comfortable in dealing with senior big company executives.

Reliable, tolerant, and determined.

Empathic communicator, able to see things from the other person s point of view.

Well presented and business like.

Sufficiently mobile and flexible.

Keen for new experience, responsibility and accountability.

Able to get on with others and be a team-player.

Roles and Responsibilities: Responsibilities/Authorities

Manage Operations from process measurement standpoint

Set and assess representatives performance expectations and performance, and create individual action plans

Monitor associate customer contacts and provide constructive feedback on performance to individuals on a regular basis

Conduct briefings and team meetings for team status updates, new product information, policy and procedures change, etc.

Ensure key service center performance indicators are met and assist Operations team with performance summary reports creation

Collect feedback from associates, managers, and Quality Coaching team to identify associate training and development needs

Assist with scheduling and forecasting of staff to maintain optimal service provided

Develop reward and recognition programs for teams

Present current customer issues, trends, and recommended solutions to management

Maintain current understanding of policies and procedures, website changes, new products and processes of company and customer service center

Manage escalated customer enquiries / complaints Global experience desirable

Should have worked in a process driven environment

Good communication and presentation skills

Senior leadership interaction skills

Strong relationship management skills

Qualification Any Graduation

📌 Delivery Lead Senior Manager (Bengaluru)
🏢 Accenture
📍 Bengaluru