- Build and maintain strong, long-term relationships with assigned key accounts.
- Develop a thorough understanding of customers' business needs and logistics requirements.
- Serve as the primary point of contact for key clients and ensure timely communication.
- Collaborate with internal teams, including Operations, Customer Success, and Sales, to deliver exceptional customer service.
- Resolve customer concerns and complaints effectively while maintaining customer satisfaction.
- Identify opportunities for cross-selling and upselling NimbusPost's logistics solutions.
- Monitor account performance and ensure service level commitments are consistently achieved.
- Prepare regular business reviews, account performance reports, and forecasts using key account metrics.
- Drive revenue growth through account expansion and increased customer engagement.
- Gather customer feedback and recommend process improvements to enhance the overall customer experience.
Preferred candidate profile
- 3-4 years of proven experience in Key Account Management, preferably in the logistics, shipping, courier, or e-commerce industry.
- Strong experience in sales, account management, and providing customer-centric solutions based on client needs.
- Excellent communication and interpersonal skills, with the ability to build and maintain robust relationships with stakeholders across all organizational levels.
- Demonstrated ability to manage key client accounts, drive customer retention, and identify opportunities for account growth.
- Experience collaborating with cross-functional teams to ensure timely service delivery and customer satisfaction.