Preferred Education

- Bachelor s degree in Human Resources, Business Administration, Operations, or a related field
- Master s degree (MBA or equivalent) is preferred

Preferred Experience

- 10-14+ years of experience in HR Operations, Shared Services, or HR Service Delivery (HRSD) environments
- Proven track record in process improvement, redesign, or operational transformation initiatives within HR
- Hands-on experience or exposure to Oracle HCM and/or ServiceNow HRSD or similar platforms
- Strong understanding of case management, service delivery models, and self-service frameworks in HR
- Solid analytical and problem-solving skills with a data-driven mindset
- Ability to influence stakeholders and lead change across global, matrixed environments

- Lead end-to-end redesign of HR processes across the employee lifecycle to improve efficiency, consistency, and scalability
- Lead continuous improvement initiatives using data, feedback, and operational metrics
- Conduct process reviews, identify root causes, and implement sustainable improvements
- Reduce cycle times, errors, rework,



and off-system/ad hoc requests across core HR processes
- Build reporting and dashboards to provide visibility into performance and improvement opportunities
- Partner with regional People Ops, COEs, and cross-functional teams to drive alignment and lead change management efforts
- Establish and drive global process standards, templates, and documentation across People Operations
- Identify and implement automation opportunities using Oracle HCM, ServiceNow (HRSD), and other digital tools
- Partner with HRIS and HRIT teams to prioritize and deliver system enhancements and process improvements
- Drive adoption of HR Service Delivery (HRSD) models and self-service solutions to reduce manual work and improve user experience.

Disclaimer : This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Manager, Process Excellence - HRSD / HR Process Transformation (Bengaluru)
🏢 UL Solutions
📍 Bengaluru