About The Role

Project Role :Application Tech Support Practitioner

Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.

Must have skills :Service Desk Management, Service Desk Voice Support

Valuable to have skills :NA
Minimum

5 year(s) of experience is required

Educational Qualification :15 years full time education

Summary:As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Roles & Responsibilities:
- Expected to be an SME
- Collaborate and manage the team to perform




- Responsible for team decisions
- Engage with multiple teams and contribute on key decisions
- Provide solutions to problems for their immediate team and across multiple teams
- Ensure effective communication within the team
- Implement process improvements for efficiency
- Mentor junior team members

Professional & Technical

Skills:
-
Must To Have

Skills:
- Proficiency in Service Desk Management, Service Desk Voice Support
- Strong troubleshooting skills
- Excellent customer service skills
- Knowledge of ITIL framework
- Experience with ticketing systems
- Ability to prioritize and manage multiple tasks
Additional Information:
- The candidate should have a minimum of 5 years of experience in Service Desk Management
- This position is based at our Bengaluru office
- A 15 years full-time education is required

Qualification 15 years full time education

📌 Application Tech Support Practitioner (Bengaluru)
🏢 Accenture
📍 Bengaluru