- Support field through trouble shooting on system
- Ensuring governance adherence and meeting the TAT
- Monthly hold clearance
- Process Analysis & Sharing of best practices with team.
- Coordinate with Sales & ensuring mechanism in place for processing of files within desired TAT.
- Ensuring timely communication to stakeholders on any change in process
- Liasoning with functional team - Operations, risk, banking, to cover process gap
Required Qualifications and Experience
- Support field through trouble shooting on system
- Ensuring governance adherence and meeting the TAT
- Monthly hold clearance
- Process Analysis & Sharing of best practices with team.
- Coordinate with Sales & ensuring mechanism in place for processing of files within desired TAT.
- Ensuring timely communication to stakeholders on any change in process
- Liasoning with functional team - Operations, risk, banking, to cover process gap