Role & responsibilities

- Lead complete HR operations across the organization.
- Recruit and hire quality candidates for BPO operations and support departments.
- Build and implement HR policies, SOPs, employee handbook, and compliance processes.
- Develop recruitment strategies to support rapid business growth.
- Manage onboarding, induction, attendance, confirmations, and employee documentation.
- Design KPI, appraisal, and performance management systems.
- Improve employee engagement, retention, and workplace culture.
- Handle employee grievances and disciplinary matters professionally.
- Coordinate training and development programs.
- Ensure labour law compliance and statutory HR documentation.
- Work closely with management to build high-performing teams.
- Build an HR department capable of supporting 100+ employees and future expansion.





Preferred candidate profile

- Minimum 5 years of HR experience.
- Experience in an International BPO, Call Centre, ITES, or Outsourcing company is preferred.
- Proven experience in bulk hiring and talent acquisition.
- Experience creating HR policies, SOPs, and HR systems.
- Strong leadership, communication, and problem-solving skills.
- MBA (HR) or equivalent qualification preferred.

Perks and benefits

- Competitive salary based on experience.
- Performance-based incentives.
- Career growth into senior leadership.
- Prospect to build the HR department from scratch.
- Direct reporting to the Founder.
- Positive, performance-driven work environment.

📌 HR Manager - International BPO (Howrah)
🏢 Fiftyeightam Marketing Street
📍 Howrah